Frequently Asked Questions

We're a Pacific Northwest-rooted custom apparel and merch shop. We design and make gear — tees, hoodies, hats, mugs, totes, stickers, and more — for local businesses, teams, schools, and anyone who wants to rep something they love. We also build custom storefronts so brands can sell their own merch without the hassle.

Tell us what you're after and our team helps bring it to life — from your logo to a full custom design. Once it's dialed in, we print your gear to order and ship it straight to you or your customers. Want your own branded storefront? Head to our Partner page to get started.

Yes. Every piece is printed after you order it. That means less waste, no dead stock, and gear made just for you — but it also means we need a little production time before it ships (more on that below).

No minimums. No maximums. Order a single hoodie or a few hundred shirts for the whole team — we treat every order like it matters.

Absolutely. Teams, schools, clubs, and businesses are our bread and butter. For large orders or recurring runs, reach out through our Partner page or contact us — we'll help you plan sizing, timing, and your own storefront if you want one.

Because your gear is made to order, please allow 2–3 business days for production before it leaves our shop. Once it ships, standard U.S. transit typically runs 3–5 business days, depending on where you're based. Most orders land within about 5–8 business days start to finish. Bigger or fully custom orders may take a little longer — we'll always keep you posted.

Free standard shipping on all U.S. orders over $100. For orders under $100, a flat rate is calculated and shown clearly at checkout — no surprises. Need it faster? Expedited options are available at checkout.

Not just yet — we currently ship within the U.S. only. We're gearing up to reach international adventurers down the road, so stay tuned.

We've got you. If your gear shows up damaged or goes missing in transit, reach out to our team and we'll sort it out — a replacement, a refund, whatever it takes to make it right.

Each product page includes a size guide with measurements for that specific item. Since styles vary (a heavy-blend hoodie fits differently than an ultra-cotton tee), check the guide on each page before ordering. Still unsure? Reach out and we'll help you find the right fit.

You can return eligible items within 30 days of purchase, as long as they're in original, unworn condition. Some exclusions apply. To make an exchange, return the original item for a refund and place a new order for the size or style you want.

Because custom and personalized pieces are made specifically for you, they generally can't be returned unless they arrive damaged or defective. If something's not right, contact us within 30 days and we'll make it right.

Yes — that's one of our favorite things to do. We'll design custom merch for your brand and set you up with your own online store, hosted on your site or ours. No inventory, no upfront risk. Learn more on our Partner page.