Refund policy

Returns & Refunds

We want you to love your Pilchuck Outfitters gear. Most of what we make is printed to order just for you, so here's how returns work — it's simple, and we've got your back if anything goes wrong.

Made-to-order items

Nearly everything we sell — tees, hoodies, mugs, totes, and the rest — is printed the moment you order it. Nothing sits on a shelf, which keeps quality high and waste low. Because each piece is made specifically for your order, made-to-order items aren't eligible for return or exchange for sizing or change of mind, so please take a peek at the size guide before you check out. Not sure about a fit? Reach out before you order and we're glad to help you land the right size.

If something's wrong, we'll make it right

If your order shows up damaged, defective, or isn't what you ordered, that's on us. Contact us within 30 days of delivery with your order number and a quick photo, and we'll send a replacement or a refund — no hassle.

Bought from one of our partner shops?

Some collections on our site belong to local businesses and organizations we partner with (like Hookline Espresso and other community brands). If you ordered directly from one of those partner storefronts, that business handles its own returns and exchanges — please reach out to them directly and they'll take great care of you.

Non-returnable items

Along with made-to-order products, we're unable to accept returns on gift cards or final-sale items.

Refunds

Once a return or replacement is approved, we'll issue your refund to the original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer to appear on your statement.

Questions?

Reach out any time through our contact page. Our team is here Monday–Friday, 8am–4pm PT, and we'll get back to you quickly.

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